FAQ's

Ardenella Help Centre

Your Guide to Everything Handbags

Have a question? We’ve got the answers. Whether you're curious about our bags, need help with an order, or want details on shipping and returns, you're in the right place. Still need assistance? Reach out any time at support@ardenella.store or use our 24/7 live chat for instant support.

1. What Does Ardenella Offer?

At Ardenella, we focus on one thing and do it exceptionally well: handbags. Our curated collection features stylish, high-quality bags made for modern life—from elegant clutches to roomy totes and versatile crossbodies. Every design blends timeless aesthetics with practical functionality.

2. How Do I Choose the Right Bag?

It depends on your lifestyle:

  • Need space? Try a structured tote or shopper.

  • On the move? A crossbody keeps things light and hands-free.

  • Want to dress things up? A sleek clutch does the trick.

Each product page includes images, specs, and details to help. Still unsure? Chat with our team—we’ll guide you.

3. What Materials Are Used?

We use carefully selected, durable materials, including:

  • Genuine Leather – Classic, long-lasting luxury

  • Vegan Leather – Cruelty-free, modern, easy to maintain

  • High-Quality Fabric – Lightweight and stylish

Check each product page for exact material info.

4. How Do I Care for My Handbag?

Keep your bag looking new with these simple tips:

  • Leather: Keep dry, clean gently with a soft cloth, and apply conditioner occasionally.

  • Vegan Leather: Wipe with a damp cloth, avoid direct heat or sunlight.

  • Fabric: Spot clean only; let it air dry naturally.

Refer to the individual care instructions listed on the product page.

5. How Do I Place an Order?

It’s quick and easy:

  1. Browse and choose your favourite handbag

  2. Click “Add to Cart”

  3. Proceed to checkout and complete payment

  4. You’ll get a confirmation email with your order details

6. What Are the Shipping Details?

We currently deliver across the United Kingdom.

  • Handling Time: 1–3 business days

  • Shipping Time: 1–2 business days

  • Estimated Delivery: 2–5 business days

  • Flat Shipping Fee: £5

  • Carriers: Royal Mail, DPD, or Hermes (based on location)

7. Can I Track My Order?

Yes! Once your order ships, you’ll receive a tracking number via email. You can also visit our Track My Order page anytime for real-time updates.

8. Tracking Not Updating?

If your tracking hasn’t moved after 48 hours, contact us at support@ardenella.store. We’ll look into it right away.

9. Can I Update My Shipping Address?

Yes—but only if your order hasn’t been processed yet. Contact us via email or live chat as soon as possible to request changes.

10. Can I Cancel or Change My Order?

We’re happy to cancel or update your order as long as it hasn’t been shipped. Once dispatched, you’ll need to go through our return or exchange process.

11. What’s Your Return & Exchange Policy?

You have 30 days from delivery to return or exchange your item.

  • Items must be unused, undamaged, and in original packaging

  • Returns: Full refund after inspection

  • Exchanges: Need a different style or size? We’ve got you covered.

Contact us to start your return.

12. Received a Damaged or Wrong Item?

We’re truly sorry! Please report it within 7 days of delivery. We’ll arrange a replacement or refund as soon as we review the issue.

13. Do You Ship Internationally?

Not yet. For now, we only ship within the UK—but international delivery is coming soon. Stay tuned!

14. How Can I Contact Customer Support?

We’re here when you need us:

  • Email: support@ardenella.store

  • Phone:   +44 7414 848667 (Mon–Fri, 9:00 AM – 4:00 PM UK Time)

  • Live Chat: Available 24/7 on our website

Contact Information: