Payment Policy

Last updated: 28 June 2025

At Ardenella, we take your security seriously. Every purchase you make is backed by robust safeguards, from secure checkout to industry-standard compliance. Our aim is to ensure that every transaction is smooth, safe, and stress-free.

How We Keep Your Payments Secure

Secure Checkout

All transactions on our website are protected with SSL (Secure Socket Layer) encryption, ensuring your payment information is kept strictly confidential. Whether you’re paying by card or a digital wallet, your data is encrypted and never stored on our servers.

PCI DSS Compliant

Ardenella is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). This means we meet globally recognised standards for securely handling credit and debit card information across all payment stages.

Accepted Payment Methods

To make your shopping experience easy and flexible, we accept a wide range of trusted payment options:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

  • UnionPay

  • Discover

  • Diners Club

Order Confirmation & Receipts

Once your payment is authorised, you’ll receive an email confirmation with your order details and a unique order number. This serves as your digital receipt, so we recommend keeping it for reference or future queries.

Payment Authorisation

Your payment is authorised at checkout. We only begin processing and dispatching your order once the payment has been fully approved. If there’s a problem with the authorisation, we’ll notify you immediately.

Having Trouble with Your Payment?

If your payment doesn’t go through:

  • Double-check that your card details, billing address, and expiry date are correct

  • Try another supported payment method

  • Still stuck? Contact us at support@ardenella.store, and our team will be happy to help

Currency Information

All prices on ardenella are displayed in Pound Sterling (£ GBP). If you're viewing from another region, a currency selector may be available for convenience, but final charges are always processed in GBP.

Refunds & Payment Returns

Eligible for a refund? We’ve made that simple too:

  • Refunds are issued to your original payment method

  • Most refunds are processed within 10 working days, though bank processing times may vary

  • Full details are outlined in our Refund & Return Policy

Billing Concerns or Disputes

If you notice anything unusual with your payment or transaction history, please reach out to our team straight away at support@ardenella.store. We take all concerns seriously and will work swiftly to resolve any issue.

Policy Updates

We may occasionally revise this Payment Policy. Any updates will be posted on this page and will take effect immediately upon publication. By placing an order, you accept the most recent version of these terms.

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